Privacy Policy — 13ok

Introduction

This Privacy Policy ("Policy") applies to 13ok ("13ok", "we", "us", "our"), the operator of the online casino and sports betting platform available at 13ok.bet. This Policy explains the types of personal data we collect from users and players ("you", "your") of the 13ok platform, the purposes for which we use that data, the conditions under which we may share it, how we keep it secure, and the rights you hold in relation to your personal data.

By registering an account on 13ok or otherwise using the 13ok platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the 13ok platform.

Information We Collect

13ok collects personal data from you in the following ways: directly when you provide it to us during registration and account management, automatically as you use the platform, and from third parties such as payment processors and identity verification providers. The categories of personal data we collect include:

• Identity and contact information: full name, date of birth, gender, nationality, residential address, email address, and mobile phone number. This information is collected at registration and is required for account creation, age verification, and Know Your Customer (KYC) compliance.
• Identity verification documents: copies of national identity card, passport, or other government-issued photo identification, and proof of address documents. These are collected as part of the KYC verification process and are required before withdrawals above certain thresholds are processed.
• Financial and transactional data: deposit amounts, withdrawal amounts, transaction dates and times, payment method identifiers (such as the mobile wallet number associated with a bKash, Nagad, or Rocket account), and account balance history. Full payment card numbers are never stored by 13ok.
• Gaming and betting activity data: details of games played, bets placed, wagers, wins, losses, bonus usage, session times, and game preferences. This data is used for account management, responsible gaming monitoring, fraud detection, and platform improvement.
• Technical and device data: IP address, device type, operating system, browser type and version, screen resolution, time zone, and session identifiers. This data is collected automatically when you access the platform and is used for security monitoring, fraud prevention, and platform optimisation.
• Communications data: the content of any messages, emails, live chat transcripts, or support tickets you send to 13ok, including any personal information you voluntarily include in those communications.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, and we do not request this information. Where you choose to communicate such information to us through a support channel, we will use it only to address your specific enquiry and will not retain it beyond the period necessary to resolve that enquiry.

How We Use Your Information

13ok uses the personal data we collect for the following purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent or as otherwise required by law:

• Account registration, management, and identity verification: to create and maintain your 13ok account, verify your identity and age in accordance with our KYC obligations, process deposits and withdrawals, and manage your account preferences and responsible gaming settings.
• Service delivery: to provide you with access to games, betting markets, promotions, and all other features of the 13ok platform that you are entitled to use under your account.
• Fraud prevention and security: to detect, prevent, investigate, and respond to fraud, money laundering, cheating, collusion, and other prohibited activities, and to protect the security of the platform and the integrity of its games and markets.
• Responsible gaming: to monitor gaming activity for signs of problem gambling, to apply responsible gaming tools where appropriate, to honour self-exclusion and deposit limit requests, and to comply with our obligations to protect players from gambling-related harm.
• Legal and regulatory compliance: to fulfil our obligations under applicable anti-money-laundering legislation, to respond to lawful requests from regulatory and law enforcement authorities, and to maintain records as required by applicable law.
• Platform improvement and analytics: to analyse aggregate, anonymised usage patterns to improve the performance, features, and user experience of the 13ok platform. Analytics are conducted on anonymised or pseudonymised data wherever possible and are never used to identify individual players without a separate lawful basis.

Legal Basis for Processing

13ok processes your personal data on the following legal bases. Where more than one legal basis applies to a particular processing activity, all applicable bases are relied upon:

• Contractual necessity: processing that is necessary to perform the contract between you and 13ok — specifically, the account agreement formed when you register. This covers account creation, identity verification, game access, deposits, withdrawals, and customer support.
• Legal obligation: processing that is necessary to comply with a legal obligation to which 13ok is subject, including anti-money-laundering obligations, age verification requirements, and the retention of financial records.
• Legitimate interests: processing that is necessary for the legitimate interests of 13ok, provided those interests are not overridden by your own interests or fundamental rights and freedoms. Legitimate interests relied upon include fraud detection, security monitoring, responsible gaming monitoring, and platform analytics.
• Consent: where 13ok relies on your consent as the legal basis for a specific processing activity (for example, sending you promotional communications), you may withdraw that consent at any time by contacting 13ok support or updating your account preferences. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

Sharing Your Information

13ok does not sell, rent, or trade your personal data to or with third parties for their own marketing purposes. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: we share the minimum necessary financial and identity data with authorised payment processors (including bKash, Nagad, Rocket, Upay, and card processing partners) for the purpose of processing your deposits and withdrawals. These processors are contractually bound to handle your data securely and in accordance with applicable law.
• Identity verification providers: we share identity and document data with certified KYC and identity verification service providers for the purpose of verifying your identity and age in accordance with our legal obligations. These providers operate under strict data processing agreements with 13ok.
• Game providers and platform technology partners: technical session data (such as a pseudonymous player identifier and session token) may be shared with game providers such as Pragmatic Play, Evolution Gaming, and Spribe solely for the purpose of delivering the games you play within the 13ok platform. Game providers do not receive your name, address, payment data, or other directly identifying personal information.
• Regulatory and law enforcement authorities: we will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 13ok, its players, or the public.

Payment Data and Financial Information

13ok takes the security of financial data with particular seriousness. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment transaction is processed directly by the relevant authorised payment processor. 13ok does not store full payment card numbers, CVV codes, or complete mobile wallet PINs on its own servers at any time.

13ok retains a record of each transaction, including the amount, date, time, and a masked or truncated identifier of the payment method used. This transaction record is retained for the period required by applicable financial record-keeping obligations. Where a withdrawal verification request is made, the documents you provide are stored only for as long as is necessary to complete the verification process and to satisfy applicable record-retention requirements.

Cookies and Tracking Technologies

13ok uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session security, and analyse how the platform is used. The following types of cookies are used on the 13ok platform:

• Strictly necessary cookies: these cookies are essential for the operation of the platform. They are used to maintain your login session, to keep your account secure during your visit, and to enable core platform functions such as the game loader and transaction handler. These cookies cannot be disabled without breaking platform functionality.
• Functional cookies: these cookies remember your preferences, such as your language setting, and enable personalised features. They are not strictly necessary but improve your experience on the platform. You can disable functional cookies through your browser settings, though some platform features may not work as intended if you do.
• Analytics cookies: these cookies collect anonymised information about how players interact with the platform, such as which pages are visited most frequently, how long sessions last, and which games are played most often. This data is used in aggregate form to improve the platform and is not used to identify individual players.
• Security cookies: these cookies support fraud detection, bot prevention, and security monitoring functions. They help 13ok identify unusual or suspicious patterns of platform access that may indicate fraudulent activity or a security threat. Security cookies are necessary for platform integrity and cannot be opted out of.

Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all cookies, to accept only certain types of cookies, or to alert you when a cookie is being set. Please note that disabling certain cookies may affect the functionality of the 13ok platform, including your ability to log in and access games.

Data Retention

13ok retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The specific retention periods applied to different categories of data are as follows: account and identity data is retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with anti-money-laundering record-keeping requirements; financial and transactional data is retained for a minimum of five (5) years from the date of each transaction; gaming and betting activity data is retained for a minimum of three (3) years from the date of each session or transaction; communications data is retained for one (1) year from the date of the communication unless a longer period is required in connection with a specific legal matter or dispute.

When personal data is no longer required to be retained, 13ok will delete or anonymise it securely. Where deletion is not immediately possible due to technical constraints (for example, data stored in backup archives), 13ok will isolate the data from further active processing until deletion is technically feasible.

Data Security

13ok implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our security measures include: SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the 13ok platform; secure, access-controlled server infrastructure with restricted administrative access; regular security reviews and vulnerability assessments; staff training on data protection and information security obligations; and incident response procedures to manage and mitigate any data security breach promptly.

While 13ok takes all reasonable steps to protect your personal data, no method of transmission over the internet and no method of electronic storage is completely secure. By using the 13ok platform, you acknowledge this inherent risk. If you believe your account or personal data has been compromised, please contact 13ok support immediately at [email protected].

Your Rights

As a player registered on the 13ok platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact 13ok at [email protected]. 13ok will respond to all valid data rights requests within 30 days of receipt. In some cases, where a request is complex or where a large volume of requests has been received, this period may be extended by a further two months with prior notice:

• Right of access: you have the right to request a copy of the personal data that 13ok holds about you. This is commonly known as a subject access request. 13ok will provide the data in a commonly used electronic format.
• Right to rectification: you have the right to request that 13ok corrects any personal data it holds about you that is inaccurate or incomplete. If your contact details, address, or other registered information has changed, you should update it through your account settings or by contacting support.
• Right to erasure: in certain circumstances, you have the right to request the deletion of your personal data. This right is not absolute — 13ok may be required by law to retain certain data (such as financial records and identity verification documents) for a minimum period after account closure, regardless of a deletion request.
• Right to restriction of processing: you have the right to request that 13ok restricts the processing of your personal data in certain circumstances, for example while the accuracy of data you have contested is being verified, or while you are waiting for a response to an objection you have raised.
• Right to data portability: where processing is based on your consent or on the performance of a contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
• Right to object: you have the right to object to the processing of your personal data where that processing is based on legitimate interests. Where you object, 13ok will cease processing unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or the processing is in connection with legal claims.

To exercise any of the above rights, please send a written request to [email protected]. Please include your registered username, the email address associated with your account, and a clear description of the right you wish to exercise and the data it concerns. 13ok may ask you to verify your identity before processing your request. There is no charge for exercising any of these rights, and 13ok will not discriminate against you for doing so.

Children's Privacy

The 13ok platform is strictly for adults aged 21 and above. 13ok does not knowingly collect personal data from individuals under the age of 21. If 13ok becomes aware that personal data has been collected from a person under 21, that data will be deleted and the associated account will be closed immediately. If you believe that a person under the age of 21 has registered an account on 13ok or has provided personal data to 13ok, please contact us immediately at [email protected] so that we can take appropriate action.

Responsible Gaming and Data

13ok uses gaming activity data and behavioural data to fulfil its responsible gaming obligations. Specifically, 13ok monitors betting patterns, session lengths, deposit frequency, and loss levels to identify players who may be at risk of problem gambling. Where such patterns are identified, 13ok may take steps including displaying responsible gaming messages, applying temporary deposit restrictions, or proactively contacting the player to offer support.

Where you request self-exclusion or a cooling-off period through the 13ok responsible gaming tools, 13ok will process and retain a record of that request and will use your account data to enforce the exclusion. This processing is carried out in your interest and is a necessary and proportionate use of your personal data for responsible gaming purposes. Your self-exclusion record will be retained for a period consistent with the duration of the exclusion and for a reasonable period thereafter to prevent re-registration.

Changes to This Privacy Policy

13ok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform operations. Where a material change is made to this Policy, 13ok will take reasonable steps to notify registered players, which may include a notification within the platform or a notice on the 13ok website. The date of the most recent update is indicated at the top of this Policy.

Continued use of the 13ok platform after any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any change to this Policy, you should cease using the 13ok platform and may request closure of your account.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 13ok handles your personal data, please contact our support team. All data-related requests and privacy enquiries should be submitted in writing to the contact details below. 13ok aims to acknowledge all privacy-related enquiries within 2 business days and to resolve them within 30 days.

Email: [email protected]