Terms & Conditions — 13ok

Acceptance of Terms

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "you") and 13ok ("13ok", "the Platform", "we", "us", "our") governing your use of the 13ok platform accessible at 13ok.bet, including all games, betting markets, account services, bonus programmes, and any other services offered through the platform.

By registering an account on 13ok, accessing the platform, placing a bet, playing a game, making a deposit, or otherwise using any part of the 13ok service, you agree unconditionally and irrevocably to these Terms in full. If you do not agree with any part of these Terms, you must immediately cease using the 13ok platform and close your account if one has been created.

Eligibility

Access to the 13ok platform is restricted. To be eligible to register and maintain an account on 13ok, you must satisfy all of the following conditions at the time of registration and at all times while your account remains open:

• You are at least 21 years of age. 13ok operates a strict 21+ policy with no exceptions. Underage gambling is illegal, and any account found to have been opened by a person under the age of 21 will be immediately closed and all funds forfeited.
• You are acting on your own behalf, not on behalf of any other person or legal entity.
• You are not a current employee, director, officer, consultant, contractor, or immediate family member of any of the above of 13ok or any of its affiliated companies, game providers, or payment processors.
• You are not using the platform from any jurisdiction where online gambling is explicitly prohibited by law.
• You have not previously been excluded from 13ok or placed yourself on self-exclusion under the platform's Responsible Gaming tools.

13ok reserves the right to request documentary evidence of eligibility at any time, including government-issued photo identification and proof of age. Failure to provide satisfactory documentation within a reasonable time of a request may result in account suspension and the withholding of any pending withdrawals pending verification.

Account Registration and Management

Each individual player is permitted to hold only one (1) account on 13ok at any time. Multiple accounts held by the same person are strictly prohibited. To register an account on 13ok, you must complete the registration form accurately and truthfully. The following rules govern account registration and management:

• All registration information must be accurate, complete, and kept up to date at all times. Providing false, incomplete, or misleading information is a material breach of these Terms.
• You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. 13ok will not be liable for any losses resulting from unauthorised access to your account that arises from your failure to maintain the security of your credentials.
• You must notify 13ok customer support immediately if you suspect that your account has been accessed by an unauthorised party or that your credentials have been compromised.
• 13ok reserves the right to verify the identity of any account holder at any time as part of its Know Your Customer (KYC) procedures. You agree to cooperate fully with any such verification request and to provide documentation as reasonably requested.
• Transferring, selling, or assigning your 13ok account to any other person is strictly forbidden. Your account is personal to you and may only be used by you.

Where duplicate accounts are discovered, 13ok may merge or close all duplicate accounts, void any bets placed through them, and forfeit any balances or bonus credits associated with the duplicate accounts. 13ok will take reasonable steps to return the legitimate original deposit balance, less any applicable deductions, to the verified account holder.

Deposits and Withdrawals

13ok operates exclusively in Bangladeshi Taka (BDT). All account balances, bets, winnings, deposits, and withdrawals are denominated in Bangladeshi Taka. There is no currency conversion at any stage. The platform supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Payment method availability may vary and is subject to change.

All deposits are credited to your 13ok account balance promptly upon confirmation by the relevant payment processor. 13ok is not responsible for delays caused by payment processors or mobile wallet service providers. Players are encouraged to retain payment confirmations for their own records.

• Withdrawal requests are processed during business hours. 13ok aims to process approved withdrawal requests within 24 hours of the request being submitted, subject to any applicable verification checks being completed.
• Withdrawals may only be made to a payment method that was previously used to make a deposit to the same account, or to a verified payment account registered in the same name as the 13ok account.
• 13ok reserves the right to request additional verification documents before processing a withdrawal, including but not limited to national identity card, passport, bank statement, or mobile wallet confirmation. Withdrawals will not be processed until all required documentation has been received and approved.
• 13ok does not charge fees on standard bKash and Nagad withdrawals. Fees on withdrawals via other methods will be communicated at the point of the withdrawal request where applicable.
• 13ok reserves the right to reverse a deposit if it is determined that the deposit was made using a payment method that does not belong to the account holder, or if a chargeback or reversal is initiated by the payment provider.

Bonuses and Promotional Offers

13ok may from time to time offer bonuses, free spins, cashback , promotional credits, and other incentives to eligible players. All bonuses and promotions are subject to the specific terms and conditions attached to each offer, which will be communicated at the time the offer is made. In addition to offer-specific terms, the following general bonus rules apply to all promotions on 13ok:

• Bonuses are available to eligible registered players aged 21 and above only. Bonuses may not be claimed by players who have placed themselves on self-exclusion or who have been excluded by 13ok.
• All bonuses are subject to wagering requirements unless explicitly stated otherwise in the offer terms. The applicable wagering requirement and eligible games will be stated in the specific offer terms. Bonus funds and winnings derived from bonus funds cannot be withdrawn until the wagering requirement has been met in full.
• 13ok reserves the right to withdraw, alter, or cancel any bonus or promotion at any time and without prior notice where it has reason to believe the bonus is being abused or manipulated.
• Only one welcome bonus may be claimed per person, per household, per device, and per payment method. Creating multiple accounts to claim a bonus more than once constitutes fraud and will result in account closure and forfeiture of all associated funds.
• Bonus funds are processed separately from real-money funds in your account. Where a player holds both real-money funds and bonus funds, real-money funds are used for bets first unless the game mechanics or offer terms specify otherwise.

13ok does not guarantee the availability of any specific bonus or promotion at any time. Promotions may be time-limited, player-specific, or subject to eligibility criteria that change without notice. The existence of a promotional offer on any third-party website does not guarantee that the same offer is currently available on 13ok.

Prohibited Activities

The following activities are strictly prohibited on 13ok. Engaging in any prohibited activity constitutes a material breach of these Terms and may result in immediate account suspension, closure, forfeiture of funds, and, where applicable, referral to relevant law enforcement authorities:

• Fraud, money laundering, or any attempt to use the 13ok platform to process funds derived from illegal activity. 13ok applies anti-money-laundering (AML) checks and cooperates fully with authorities in any investigation.
• Collusion with other players or the use of any software, bot, algorithm, or automated tool to gain an unfair advantage over other players or the platform.
• Bonus abuse, including but not limited to creating multiple accounts to claim bonuses more than once, exploiting bonus terms through systematic play designed to reduce risk below the level intended by the offer, or coordinating with other players to abuse referral or promotional schemes.
• Accessing the platform from any jurisdiction where online gambling is explicitly prohibited by applicable law, using a VPN or proxy service to circumvent geographical access restrictions.
• Any attempt to hack, reverse-engineer, or otherwise tamper with the platform's software, game engines, random number generators, or security systems.
• Harassment, abuse, threatening behaviour, or use of offensive language directed at 13ok staff, other players, or third parties via any communication channel associated with the platform.

Responsible Gaming

13ok is committed to promoting responsible gaming and takes seriously its obligation to protect vulnerable players, including those who may be at risk of problem gambling. All players are encouraged to set deposit limits, session time limits, and loss limits through their account dashboard. The following responsible gaming tools are available to all 13ok account holders:

• Deposit limits: daily, weekly, and monthly deposit caps that restrict how much you can deposit within a set period. Once set, a deposit limit can be reduced immediately but an increase will not take effect for a minimum of 24 hours.
• Cooling-off period: a temporary suspension of your account for a defined period of between 24 hours and 6 weeks, during which you cannot log in, place bets, or deposit. The cooling-off period cannot be cancelled before it expires.
• Self-exclusion: a permanent or long-term exclusion from the 13ok platform. Self-exclusion requests are processed within 24 hours. Players who self-exclude may request the return of any real-money balance remaining in their account, less any applicable deductions, after the exclusion has been confirmed.
• Reality checks: configurable session time reminders that notify you how long you have been playing during a session, to help you stay in control of your time and spending.

If you feel that gambling is causing you distress, financial harm, or relationship difficulties, please contact 13ok support immediately and request activation of the responsible gaming tools available to you. You can reach us at [email protected]. 13ok takes all responsible gaming requests seriously and will act on them promptly.

Account Suspension and Termination

13ok reserves the right to suspend, restrict, or permanently close any account at any time, with or without prior notice, in the following circumstances:

• Breach of these Terms, including any of the prohibited activities listed in Section 6, whether confirmed or reasonably suspected.
• Failure to provide satisfactory identity verification or age verification documentation when requested.
• Account inactivity: accounts that show no login activity for a continuous period of 12 months or more are classified as inactive. 13ok will attempt to notify the account holder before any administrative action is taken on an inactive account.
• Any regulatory or legal requirement that necessitates the restriction or closure of the account.

Where an account is closed due to a breach of these Terms by the player, 13ok reserves the right to forfeit any balance held in the account. Where an account is closed for reasons other than player misconduct, 13ok will use reasonable efforts to return any real-money balance to the player via their registered payment method following satisfactory completion of any applicable verification procedures.

Intellectual Property

All content on the 13ok platform, including but not limited to the website design, layout, graphics, text, logos, software, game interfaces, and any other material, is the intellectual property of 13ok or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 13ok platform for personal entertainment purposes only, in accordance with these Terms.

You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works from, transmit, or otherwise exploit any part of the 13ok platform or its content without the prior written consent of 13ok. Any unauthorised use of 13ok intellectual property may result in legal action.

Limitation of Liability

To the fullest extent permitted by applicable law, 13ok, its directors, officers, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the 13ok platform, including but not limited to loss of winnings, loss of data, loss of profits, or any other financial or non-financial loss, even if 13ok has been advised of the possibility of such damages.

13ok does not warrant that the platform will be available at all times, error-free, or free from technical interruptions. Scheduled and unscheduled maintenance, technical issues, internet connectivity problems, or third-party service outages may affect platform availability. 13ok will use reasonable efforts to minimise disruption and to communicate planned downtime in advance where practicable.

Privacy and Data Protection

13ok collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of this Agreement. By using 13ok, you consent to the collection and use of your personal data as described in the Privacy Policy. 13ok uses SSL encryption to protect all data transmitted between your device and the 13ok platform. Your personal data will not be sold to third parties, and will only be shared with authorised payment processors, identity verification providers, and regulatory authorities as required. Please review the Privacy Policy for full details of how your data is handled.

Amendments to These Terms

13ok reserves the right to amend, update, or replace these Terms at any time. Where a material change is made to these Terms, 13ok will take reasonable steps to notify registered players of the change, which may include a notification within the platform, an email to the address registered on the account, or a notice on the 13ok website. It is the player's responsibility to review the Terms periodically and to remain informed of any updates.

Continued use of the 13ok platform after any amendment to these Terms constitutes your acceptance of the revised Terms. If you do not agree to any revised Terms, you must cease using the platform and may request closure of your account.

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with applicable law. In the event of any dispute arising out of or in connection with your use of the 13ok platform or these Terms, you are encouraged to contact 13ok customer support in the first instance, as most issues can be resolved promptly through direct communication. 13ok will acknowledge all formal complaints within 5 business days and will endeavour to provide a final response within 28 days of receipt of a complete complaint. 13ok does not accept liability for matters outside its reasonable control, including but not limited to payment processor failures, internet service outages, or acts of force majeure.

Contact Information

If you have any questions about these Terms and Conditions, wish to make a complaint, or need to contact 13ok for any reason related to your account or use of the platform, please reach out to the 13ok support team. All communications regarding these Terms should be directed in writing to the contact details below. 13ok aims to respond to all enquiries within 2 business days.

Email: [email protected]